PRIVACY POLICY

ÉDMER / EDMER INTERNATIONAL LTD

1. Who We Are

This website is operated by EDMER INTERNATIONAL LTD (“we”, “our”, “us”), trading under the brand ÉDMER (and/or EDMER).

We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

For any privacy-related enquiries, you may contact us at:
info@edmer.eu

2. Information We Collect

We may collect and process the following personal data:

• Full name

• Email address

• Billing and shipping address

• Phone number (if provided)

• Order and purchase history

• Payment confirmation details (we do not store full payment card information)

• Communication history with our team

• Website usage data (including cookies and analytics information)

3. How We Collect Your Data

We collect personal data when you:

• Place an order on our website

• Contact us via email or contact forms

• Subscribe to our newsletter or marketing communications

• Browse or interact with our website (via cookies and tracking technologies)

We may also receive data from third-party service providers such as payment processors, delivery companies, and analytics tools.

4. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Provide customer support

• Send order confirmations and updates

• Communicate with you regarding enquiries

• Send marketing emails (only if you opt in)

• Improve our website, services, and customer experience

• Prevent fraud and ensure security of transactions

• Comply with legal and tax obligations

5. Legal Basis for Processing (GDPR)

We process your data based on:

• The performance of a contract (when you place an order)

• Your consent (for marketing communications)

• Legal obligations (such as accounting and tax requirements)

• Our legitimate business interests (website improvement, fraud prevention)

6. Sharing Your Information

We only share your data when necessary to operate our business, including with:

• Payment service providers

• Shipping and courier companies

• Website hosting and IT service providers

• Email marketing platforms (if you subscribe)

• Analytics and advertising providers

We do not sell, rent, or trade your personal data to third parties.

7. Cookies

Our website uses cookies to:

• Enable core website functionality

• Improve user experience

• Analyse website traffic and performance

You may disable cookies at any time in your browser settings, however some features of the website may not function properly.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil orders

• Comply with legal, tax, and accounting requirements

• Provide customer support

After this period, your data is securely deleted or anonymised.

9. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent for marketing at any time

• Request a copy of your data in a portable format

To exercise your rights, contact us at:
info@edmer.eu

10. Marketing Communications

We will only send you marketing communications if you have opted in.

You may unsubscribe at any time using the link in our emails or by contacting us directly.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data.

However, no online system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

We recommend reviewing their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

We encourage you to review this page periodically.

14. Contact

For any questions regarding this Privacy Policy or your personal data, please contact:

EDMER INTERNATIONAL LTD
Email: info@edmer.eu
Brand: ÉDMER / EDMER